About Us
For over a quarter century, MSC has had a unique and exclusive relationship with affinity groups across the country. We have dedicated ourselves to offering customized automotive financial service programs that are perfectly suited to the needs and concerns of members.
MSC offers members a wide range of services and benefits, including:
Member Care Vehicle Service Contracts - New or used and up to 150,000 miles and 17 model years. Customized programs that can protect over 5000 parts of your vehicle, all at a substantially lower price than any manufacturer’s plan. Learn more
Member Loan Auto Financing - We help you buy, lease or refinance your new or pre-owned vehicle easily, quickly, and at the lowest rate. Enjoy instant credit approval, checks within 24 hours. Apply now
Member GAP- Guaranteed Asset Protection picks up where your insurance company leaves off in the event your vehicle is totalled or stolen, protecting you against huge out of pocket expenses. Learn more
MSC’s staff of experienced counselors provides members with complete and accurate information in order to help you make an intelligent and sensible buying decision. Members benefit from our long history of experience, security and value. We have handled millions of claims for over 15,450,000 customers, working with the finest, top-rated insurance and finance partners.
Our MSC counselors are experts in their respective fields, whether it be insurance or banking. You have the benefit of dealing with former life insurance sales and service experts, loan officers, mortgage brokers and customer service specialists. Our automotive counselors have served in the Finance and Insurance Departments of major auto dealerships across the nation. They put their years of experience to work for you.
At MSC we pride ourselves on our ability to solve member problems fast and efficiently. We initiate dispute resolution within 2 business hours of original contact. We communicate with you by phone, email, and fax, whichever serves you best. And our full-featured web portal, which is specifically tailored to member needs, is both completely secure and easily accessible.
MSC, through its Member Care and Member Loan Divisions has one purpose: to bring to members the finest, lowest cost automotive service and finance programs. That’s all we do! That’s why we have been able to satisfy thousands upon thousands of members just like yourself. We’re standing by 24/7/365 to help you, too. Normal Contact Center Hours: Mon-Fri-8am to 6pm and Sat 9am to 1pm.
